Education

  • Ph.D. in Management Science, University of Texas at Arlington
  • MBA, Texas A&M University – Commerce
  • BA in Business Administration & International Studies, Abilene Christian University

Awards & Recognitions

  • UTM Advisor of the Year Award (2025)
  • CBGA Outstanding Teacher Award (2025)
  • UTM Cunningham Outstanding Teacher/Scholar Award (2022)
  • CBGA Outstanding Teacher Award (2021)
  • CBGA Outstanding Teacher Award (2018)

Courses Taught

  • BADM 301: Business Analytics
  • MGT 310: Operations Management
  • MGT 320: Data Analytics
  • MGT 410: Logistics and Transportations
  • MGT 730: Analytics and Operations Management
Selected Publications, Articles & Presentations
  • Chen, H., Taylor, M., & Kang, T. (2025). Integrating Experiential Learning and Traditional Methods in Business School. Journal of Business Management & Change, Winter, 22(2), 22-32.
  • An, X., Chen, H., & Taylor, M. (2025). Psychological Distress and Its Association with Socioeconomic and Health Behavior Factors. International Journal of Medical Engineering and Informatics, 17(4), 303-403.
  • Park, H., Kang, T., & Chen, H. (2023). Assessing Knowledge Configuration of New Product Development Teams and Performance. Journal of Marketing Development and Competitiveness, 17(4), 34-46.
  • Kang, T., Kim, J., & Chen, H. (2023). Are Awards Always Rewards? A Theoretical Review. Symphonya. Emerging Issues in Management, (1), 54-67.
  • Chen, H., Cates, T., & Taylor, M. (2023). The effect of patient quality measurements and HCAHPS patient satisfaction on hospital reimbursements. Human Systems Management, 42(3), 419-433.
  • Kang, T., Taylor, M., Chen, H., & Walker, S. (2020). The effect of Slack Resources on the Relationship between Human Resource Management and differences in Strategic Focus. International Journal of Management Sciences and Business Research, 9(12), 145-155.
  • Chen, H., Cates, T., Taylor, M., & Cates, C. (2020). Improving the US Hospital Reimbursement: How Patient Satisfaction in HCAHPS Reflects Lower Readmission. International Journal of Health Care Quality Assurance, 33(4/5), 333-344.
  • Chen, H., Sun, S., & Chen, L. (2020). Impact of Capabilities on Firm Value Offering in the E-Commerce Service Setting. International Journal of Information Systems in the Service Sector, 12(3), 19-33.
  • Kang, T., Taylor, M., Chen, H., & Taylor, T. (2020). Corporate Social Responsibility (CSR) and Operational Performance: The Role of Employee Satisfaction. Global Journal of Research in Business & Management, 7(2), 558-562.
  • Davis, V. L., Chen, H., Kang, T., & Taylor, M. (2018-2019). Trapped in Translation. Journal for Global Business Education, 18, 5-17.
  • Kang, T., Walker, S., & Chen, H. (2018). Achieving Student Learning Objectives: Evidence for Assessment Approaches, e-Journal of Business Education & Scholarship of Teaching, 12(3), 118-126.
  • Chen, H. (2018). Assessing Outsourcing Strategy on Quality and Performance of US Long-term Healthcare. Journal of Management Policy and Practice, 19(2), 118-128.
  • Chen, H. & Cates, T. (2018). The Role of Information Technology Capability and Innovative Capability: An Empirical Analysis of Knowledge Management in Healthcare. International Management Review, 14(1), 5-19.
  • Chen, H., Cannon, A., & Taylor, M. (2017). Impact of Homework Assignment Delivery Systems on Student Learning Outcomes in Operations Management Courses. Journal of the Academy of Business Education, 18(Winter), 201-211.
  • Kang, T., Taylor, M, & Chen, H. (2017). Effects of Employee Satisfaction on the Relationship between IT Capability and Firm Performance. Journal of Research in Business, Economics and Management, 9(3), 1692 1697.
  • Kang, T., Chen, H, & Kim, J. (2016). Effects of Technological Capability on Operations and Marketing Capabilities. Global Journal of Research in Business & Management, 6(2), 455-460.
  • Kang, T., Chen, H, & Sun, J. (2016). Does Organizational Structure influence IT investment and its effects on Operational Capability? Journal of Research in Business, Economics and Management, 7(1), 1012-1019.
  • Chen, H. & Prater, E. (2013). Information System Costs of Utilizing Electronic Product Codes in Achieving Global Data Synchronization within the Pharmaceutical Supply Chain Network. International Journal of Information Systems and Supply Chain Management, 6(1), 62-76.
  • Chen, H. & Prater, E. (2012). Police Presence as a Mediator on Crime Incidents and Residential Property Values. AIMS International - Journal of Management, 6(1), 101-114.
  • Chen, H. (2011). Analysis of Consumer Reports’ recommended mutual funds compared to actual performance. Journal of Financial Services Marketing, 16(1), 42-49.
Areas of Expertise
Operations Management
Supply Chain Management
Business Analytics
Departments
Department of Management, Marketing, and Information Systems
Office
18 Business Admin Bldg